friends grievance policy

Looking to file a client grievance form? View our client grievance policy below.

Friends For All Client Grievance Policy

A client grievance form is used to file a complaint or to dispute an action at Friends For All (FFA).
Filing a grievance does not in any way affect the client's ability to receive services.
Friends for All encourages clients to share their opinions and voice their concerns.
Clients should complete the grievance form electronically or submit a paper form to the Friends for All's front desk staff.
Before submitting a grievance try to resolve all issues with FFA's staff by having a discussion.
If the verbal discussion does not work submit a grievance form electronically or on paper to the front desk staff.
The grievance will be presented to the Client Grievance Committee (CGC) within 5 days of receipt of the grievance.
The grievance will be investigated and if any further information is needed you will be contacted.
A resolution letter will be sent within 30 days of submission for all submitted client grievance forms.
If the grievance is not satisfactorily settled the client should submit a written statement of appeal.
The appeal will be presented to CEO, Diane Duke within 5 days of receipt of the grievance.
The grievance and the resolution will be investigated, and the client may be contacted if additional information is needed.
A resolution letter will be generated within 30 days